Refund policy

We want you to feel confident shopping with CONTACTS FAMILY. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be:

Unused, unworn and undamaged;
In its original condition;
Returned with its original packaging and tags, where reasonably possible; and
Accompanied by proof of purchase.

You may reasonably inspect an item to confirm its nature, characteristics and suitability. Returns showing use beyond what is reasonably necessary for inspection may be refused or subject to a reduction in refund value where permitted by applicable law.

How to Request a Return

Before sending an item back, contact us at contactsfamily168@gmail.com and include:

Your order number;
The item you wish to return;
The reason for the return; and
Relevant photographs or videos if the item is damaged, defective or incorrect.

If your return is approved, we will provide return instructions and the appropriate return address by email.

Please do not send products to an address shown on a shipping label or elsewhere without first receiving return authorization. Unauthorized returns may not be accepted or processed.

Return Shipping

For returns caused by a change of mind, an incorrect size or color selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If an item is defective, damaged in transit or different from what was ordered, CONTACTS FAMILY will cover reasonable return shipping costs or provide another appropriate remedy.

We recommend using a tracked shipping service. CONTACTS FAMILY is not responsible for return parcels lost or damaged in transit when return shipping is arranged by the customer.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery. If an item is damaged, defective or incorrect, contact us within 7 days of delivery whenever reasonably possible so we can investigate and resolve the issue promptly.

Include your order number and clear photographs or videos showing the issue. This seven-day reporting request does not limit any mandatory consumer rights or remedies available under applicable law.

Non-Returnable Items

The following items are not eligible for change-of-mind returns:

Items that have been used, worn or damaged by the customer;
Custom-made or personalized products;
Gift cards; and
Items clearly marked "Final Sale" before purchase.

These exclusions do not apply where an item is faulty, incorrectly supplied or otherwise covered by mandatory consumer protection laws.

Exchanges

We do not offer direct exchanges.

If you would like a different product, color or style, please return the original item in accordance with this policy and place a new order.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund.

We do not charge a restocking fee.

Original shipping charges are generally non-refundable for change-of-mind returns. However, applicable standard delivery charges will also be refunded when required by local law or when the return results from a defective, damaged or incorrectly supplied item.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at contactsfamily168@gmail.com.

We will make reasonable efforts to cancel an order that has not entered processing or shipping, but cancellation cannot be guaranteed. Once an order has been shipped, it must be handled through the return process described above.

Mandatory Consumer Rights

This policy provides contractual return rights in addition to any rights you may have under applicable consumer protection laws.

Nothing in this policy excludes, restricts or overrides any mandatory right or remedy available to you under the laws that apply to your purchase. Where local law provides more favorable cancellation, return, refund, repair or replacement rights, those rights will apply.